Cancellation/Refund policy
Cancellation/Refund Policy for D.B Cooper:
Thank you for choosing D.B Cooper for your footwear needs. We strive to provide you with high-quality products and excellent customer service. Below is our cancellation and refund policy:
1. **Cancellation Policy:**
- Orders can be cancelled within 24 hours of placement without incurring any charges.
- To cancel an order, please contact our customer service team via email or phone with your order details.
- Orders cancelled after 24 hours may be subject to processing fees.
2. **Refund Policy:**
- We offer refunds on products returned within 5 days of purchase.
- To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as received.
- Customers are responsible for return shipping costs unless the return is due to a defect in the product or an error on our part.
- Refunds will be issued to the original payment method within 7-10 business days of receiving the returned items.
3. **Exchanges:**
- We do offer exchanges for size or color variations. Please contact our customer service team to initiate an exchange.
- Exchanged items must be in unused condition and in their original packaging.
- Customers are responsible for any price differences between the exchanged items.
4. **Damaged or Defective Products:**
- If you receive a damaged or defective product, please contact us immediately.
- We will provide a prepaid return label for the damaged or defective item and replace it at no extra cost to you.
5. **Non-Refundable Items:**
- Clearance or final sale items are not eligible for refunds unless they are damaged or defective upon receipt.
6. **Cancellation/Refund Process:**
- To cancel an order or request a refund, please contact our customer service team at [customer service email/phone number].
- Provide your order number and reason for cancellation/refund when contacting us.
- Once your cancellation/refund request is processed, we will provide further instructions.
Please note that our cancellation and refund policy is subject to change without prior notice. We reserve the right to refuse refunds or exchanges if the returned items do not meet our criteria outlined above.
If you have any questions or concerns regarding our policy, please don't hesitate to contact our customer service team. Thank you for choosing D.B Cooper for your footwear needs.
Thank you for choosing D.B Cooper for your footwear needs. We strive to provide you with high-quality products and excellent customer service. Below is our cancellation and refund policy:
1. **Cancellation Policy:**
- Orders can be cancelled within 24 hours of placement without incurring any charges.
- To cancel an order, please contact our customer service team via email or phone with your order details.
- Orders cancelled after 24 hours may be subject to processing fees.
2. **Refund Policy:**
- We offer refunds on products returned within 5 days of purchase.
- To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as received.
- Customers are responsible for return shipping costs unless the return is due to a defect in the product or an error on our part.
- Refunds will be issued to the original payment method within 7-10 business days of receiving the returned items.
3. **Exchanges:**
- We do offer exchanges for size or color variations. Please contact our customer service team to initiate an exchange.
- Exchanged items must be in unused condition and in their original packaging.
- Customers are responsible for any price differences between the exchanged items.
4. **Damaged or Defective Products:**
- If you receive a damaged or defective product, please contact us immediately.
- We will provide a prepaid return label for the damaged or defective item and replace it at no extra cost to you.
5. **Non-Refundable Items:**
- Clearance or final sale items are not eligible for refunds unless they are damaged or defective upon receipt.
6. **Cancellation/Refund Process:**
- To cancel an order or request a refund, please contact our customer service team at [customer service email/phone number].
- Provide your order number and reason for cancellation/refund when contacting us.
- Once your cancellation/refund request is processed, we will provide further instructions.
Please note that our cancellation and refund policy is subject to change without prior notice. We reserve the right to refuse refunds or exchanges if the returned items do not meet our criteria outlined above.
If you have any questions or concerns regarding our policy, please don't hesitate to contact our customer service team. Thank you for choosing D.B Cooper for your footwear needs.